IT Hub
One searchable place for every credential, manual, and warranty.
Wi-Fi SSIDs and passwords, vendor portal logins, equipment serial numbers, warranty dates, floor plans, brand guidelines, all in one searchable, role-gated directory. Front desk sees what they need; ownership sees everything. When a staff member leaves, you close one account, not change six passwords.
What you’re stuck with today, and what changes on day one
Today
A 2017 binder: wrong Wi-Fi password, a retired plumber’s number.
From day one
Searchable from any device.
Type “fire panel” — credentials, warranty, and the right contact in two seconds.
Today
Logins on sticky notes. Passwords shared in group chats.
From day one
Role-gated by default.
Front desk, engineering, and ownership each see exactly their slice.
Today
The GM left. The knowledge left with them.
From day one
Turnover stops being a knowledge crisis.
Vendors, equipment history, systems — the record stays.
Today
The freezer warranty expired three weeks before the compressor died.
From day one
Warranties don’t expire by accident.
Upcoming expirations surface before they cost you.
How it works
Step 1
Pull everything into one place.
Bulk-paste what’s already documented: Wi-Fi credentials, vendor portals, equipment serial numbers. No slow data-entry session.
Step 2
Tag and role-gate.
Mark each record front-desk, engineering, or ownership-only. Defaults stay conservative, so access opens up deliberately.
Step 3
Search instead of asking.
Need the spa Wi-Fi password at 11 PM? The on-shift manager searches the hub on their phone. No text to the GM, no trip to the office.
Frequently asked questions
How is access controlled?
Role-based, per-property. Three default roles (org_owner, org_staff, platform_admin), plus per-record visibility flags. Front desk sees the Wi-Fi entries marked “front-desk visible”; engineering sees the equipment records; owners see everything. Audit trail on every read of sensitive records.
How much does it cost?
A flat $249 per property per month. IT Hub is one module in the bundled platform license, alongside maintenance work orders, events, arrival pages, the media library, and Market Intelligence. No per-record fee, no storage tier.
Can I export the records if I leave?
Yes. Every record is exportable on request. No lock-in.
Try it on your property.
Seven days free. No credit card. Full feature access from day one.
If it helps your team, stay. If not, walk away.